Clear expectations. Honest readings. No unpleasant surprises.

Nobody gets excited about reading the policies page.

I get it.

But whether you’re booking a tarot reading, scheduling a live session, taking one of my classes, or ordering something from the shop, I want you to know exactly what to expect before you spend your money.

So here’s the important stuff—written in reasonably normal English.

Tarot readings

No AI-Generated Readings

Every tarot reading you purchase from Tucumcari Tarot is performed and interpreted personally by me.

I do not use AI to pull cards, interpret cards, or write your reading.

Because of advancing carpal tunnel and arthritis, I sometimes use speech-to-text software while writing longer readings. I edit my readings before sending them and try to catch any strange transcription errors, but occasionally technology decides I said something considerably more interesting than I actually did.

Speech-to-text is a transcription tool—not AI-generated tarot interpretation.

LIVE READINGS

Live readings are available on a limited basis and may be offered by appointment or at occasional events.

Please arrive on time for scheduled appointments. If you’re late, I may need to shorten the session so that it doesn’t interfere with another client’s scheduled time.

If I need to cancel a scheduled live reading and we’re unable to find another suitable time, you’ll receive a full refund.

For client cancellations or missed appointments, I’d actually establish a specific policy here. My inclination would be 24 hours’ notice to reschedule; cancellations within 24 hours and no-shows are nonrefundable. That gives you some protection when you’ve specifically reserved time for somebody.

Physical products

Cancellations Before Shipping

Changed your mind? Contact me as soon as possible.

If your order has not yet shipped, you may cancel it for a full refund.

Returns After Shipping

Physical products may be returned within 14 days of delivery. All returns require prior authorization.

Before sending anything back, you must contact me to request a Return Merchandise Authorization (RMA) number.

Returns sent without an RMA number may not be accepted or eligible for a refund.

Returned merchandise must be in its original condition and, when applicable, include its original packaging. Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Approved returns are subject to a 20% restocking fee, which will be deducted from your refund. Original shipping charges are nonrefundable.

Once the authorized return has been received and inspected, the remaining refund will be issued to the original method of payment.

Damaged, Defective, or Incorrect Items

If something arrives damaged, defective, or I accidentally sent you the wrong item, please contact me as soon as possible with photographs of the item and its packaging.

The 20% restocking fee does not apply when the return is necessary because of an error on my end or because the product arrived damaged or defective. I’ll work with you to arrange a replacement, return, or refund as appropriate.

Non-Returnable Items

Some items are not eligible for return or refund. These include:

• Custom or personalized products, including items made or modified specifically for you.
• Digital products or downloads once they have been delivered or accessed.
• Used or altered merchandise, or products returned in a condition that prevents them from being resold.
• Items returned without prior authorization or an RMA number.
• Items returned outside the 14-day return window.
• Any product specifically marked final sale or non-returnable in its listing.

If an item arrives damaged, defective, or incorrect, please contact me even if it would normally fall into one of these categories. If the problem is on my end, I want the opportunity to make it right.

CLASSES & WORKSHOPS

Classes and workshops are currently being revamped and are expected to return in 2027.

Individual classes may have their own cancellation, attendance, and refund terms depending on the format of the course.

Those terms will be clearly stated when registration opens and will take precedence over the general policies on this page.

AGE POLICY

Tucumcari Tarot readings are intended for clients 18 years of age or older.

On the rare occasions when I offer readings at live, in-person events, I may read for someone under 18 with the permission of their parent or legal guardian.

I reserve the right to decline a reading for a minor if I don’t believe the subject matter is appropriate, even when parental permission has been given.

My code of ethics

I’ve been reading tarot since 1997, and there are a few principles that matter to me regardless of what kind of question lands on my table.

I’ll tell you what I actually see.

I won’t manufacture a happy ending because it’s what you want to hear, and I won’t manufacture something frightening because drama sells.

Your choices belong to you.

Tarot can offer information, possibilities, and another perspective. It doesn’t get to run your life. I won’t tell you that you must stay with someone, leave someone, quit your job, move across the country, or make another major life decision because a card told you to.

I won’t use fear to sell you something.
I’m not going to suddenly discover that you’re cursed and conveniently offer to remove it for another $500.

That’s not how I work.

I’ll treat you with respect.
You don’t have to make the same choices I would make. You don’t have to share my beliefs. You don’t even have to believe in tarot.

My job is to read the cards and give you the information as clearly and compassionately as I can.

Your reading is private.
I don’t casually share identifying information about my clients or the details of their readings.

There are limited circumstances where confidentiality cannot be guaranteed, including situations where disclosure is required by law or necessary to address an immediate safety concern.

What tarot can and can't do

Tarot is a tool for insight, reflection, perspective, and guidance.

It is not a substitute for qualified medical, mental-health, legal, financial, or other professional advice.

I won’t diagnose illnesses, confirm pregnancies, determine whether someone needs medical treatment, provide legal conclusions, or tell you how to invest your money.

I also won’t present a tarot card as definitive proof that another person is cheating, lying, committing a crime, or secretly thinking something.

We can explore patterns, behaviors, possibilities, motivations, and the dynamics surrounding a situation.

But, as I’ve said elsewhere on this site:

The cards aren’t a wiretap.

ENTERTAINMENT DISCLAIMER

Tarot readings provided by Tucumcari Tarot are for entertainment purposes only.

You remain responsible for your own choices, actions, and decisions. Nothing provided during a tarot reading should be considered a substitute for professional medical, mental-health, legal, financial, or other qualified advice.

QUESTIONS ABOUT A POLICY?

Policies aren’t particularly exciting, but they shouldn’t be confusing either.

If you’re unsure how something here applies to your order, reading, or situation, contact me before purchasing and I’ll be happy to clarify.